Customer Service Representative

As one of our Customer Service Representatives, you’re on the front line receiving incoming calls, emails, web-based, and in-person inquiries from our customers.

We are dedicated to providing service to our customers Monday to Friday from 8:30 a.m. to 5:00 p.m. No weekend hours.

Key Responsibilities:

  • Enter orders placed through the phone, email, online, or in person
  • Complete financial transactions in an accurate and efficient manner
  • Ensure the customer area is professional and inviting in appearance
  • Ensure customer problems are handled appropriately, escalating issues when necessary
  • Work closely with sales, service, and warehouse departments to ensure smooth operations
  • Promote and suggest products to customers where appropriate

What we are looking for:

  • Outstanding customer service skills and a passion for helping people
  • Strong communicator with excellent written communication skills and highly effective listening skills
  • Minimum of 2 years of relevant working experience in customer service;
  • Strong computer skills and the ability to multitask and navigate between multiple software applications simultaneously;
  • Ability to handle confidential information in a professional manner
  • Accuracy and attention to detail
  • Strong ability to problem solve
  • Fluency in both written and spoken English and French is considered an asset

Please send us your resume here.

Thank you to all those who apply; however, only those selected for an interview will be contacted. 

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